Refund Policy

1. Who Handles Your Payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all billing enquiries and processes all refunds. If we agree to refund you, we instruct Paddle to issue the payment — the money is returned to the original payment method by Paddle, not by us directly.

2. 14-Day Refund Window

You may request a full refund within 14 days of any charge — whether that charge is your first Premium purchase or a later renewal. You do not need to give a reason. This applies to both the Mystic Monthly and Celestial Yearly plans.

After 14 days have passed since a charge, that particular payment is no longer refundable, but you remain free to cancel at any time so that you are not charged again (see section 4).

3. Always Refundable, Regardless of the Window

We will refund you in full, at any time, if:

• You were charged but never received Premium access.
• You were charged again after cancelling.
• You were charged twice for the same period.

Contact us and we will correct it. These are our mistakes, not yours.

4. Cancelling Your Subscription

You can cancel your subscription at any time from your Premium page while signed in. Cancelling stops all future charges. Your Premium access continues until the end of the period you have already paid for — we do not cut your access off the moment you cancel, and we do not automatically refund the remainder of that period.

If you cancel within 14 days of the charge that started that period, you are also entitled to a refund of that charge under section 2 — just ask us.

5. Free Readings

Tarotoria offers free daily readings that require no payment, so there is nothing to refund for them. If a reading fails to generate because of a technical fault on our side, it does not count against your daily allowance.

6. About the Nature of the Service

Tarotoria provides AI-generated tarot and astrology readings for entertainment purposes only, as set out in our Terms of Use. Readings are interpretive by nature and we cannot guarantee that any particular reading will match your expectations. We encourage you to use your free readings first to see whether the service suits you before subscribing.

7. How to Request a Refund

Email us at support@tarotoria.com with the email address you used at checkout and, if you have it, the Paddle order or transaction ID from your receipt. We aim to reply within 2 business days.

You may also contact Paddle directly as the Merchant of Record via the receipt email you received after your purchase.